Service Request
Raise a service request against a pack under warranty or out of it.
Tell us the serial number and what the pack is doing. Most issues are diagnosable from a description and the charge behaviour, which saves shipping a pack that does not need to move.
How a service request runs
- 01 Describe the fault Serial number, symptoms, when it started, and what the charger does.
- 02 Remote diagnosis Many faults are charger or connection issues and are resolved without the pack moving.
- 03 Assessment If the pack needs to come in, it is assessed against its original test record.
- 04 Repair or replace Covered faults inside the warranty period are repaired or the pack replaced.
Online form in build
The service request form arrives with the business-management system. Until then a message reaches the service team just as quickly.
Raise a request now
Send the vehicle, the voltage and the range you need. Our technical team will come back with a pack architecture, the matching charger and an indicative lead time.