Warranty Policy

Three years warranty and one year of free service — the full terms.

Draft pending legal review

This document is a working draft prepared alongside the website build. It has not been reviewed by a legal advisor and should be checked against current Indian law before the site goes live.

Every JRP lithium battery pack is serialised and its factory test results recorded, so a claim is assessed against how that specific unit actually left the line rather than against a general assumption.

Cover

Warranty period
3 years from date of purchase
Free service period
1 year from date of purchase
Applies to
JRP lithium battery packs supplied by JRP or an authorised dealer
Required to claim
Original invoice, warranty card and pack serial number
Assessment location
Authorised service centre
Turnaround
To be confirmed

Covered

  • Manufacturing defects in materials or workmanship
  • Cell failure under normal use within the warranty period
  • BMS failure under normal use within the warranty period
  • Capacity falling materially below specification under normal use

Not covered

  • Physical damage, crushing or puncture
  • Water ingress or exposure to moisture
  • Reverse polarity connection
  • Use of a charger not matched to the pack architecture
  • Unauthorised opening, repair or modification of the pack
  • Fire, heat or prolonged direct sunlight damage
  • Normal capacity fade within specification over time
  • Removed, altered or illegible serial number

Making a claim

  1. 01 Register the pack Ideally at purchase, so the serial is already linked to your details.
  2. 02 Raise a service request With the serial number, purchase details and a description of the fault.
  3. 03 Remote diagnosis Many faults are charger or connection issues and are resolved without moving the pack.
  4. 04 Assessment and outcome If the fault is covered, the pack is repaired or replaced.

Register a pack or raise a claim

Send the vehicle, the voltage and the range you need. Our technical team will come back with a pack architecture, the matching charger and an indicative lead time.

Register warrantyRaise a service request